Progressive do not get destroyed car towed and do not give us a rental car

"... I don’t understand why it took Progressive so long to contact my daughter, get her destroyed car towed and give her a rental car. The smashed car sat for 3 days in the rain and then a snow storm, so long that the City threatened to tow it. Tow truck companies are on call 24 hours a day. This could have been taken care of the day after the accident! I don’t understand why as soon as the car was towed and they gave us a value, they were ready to cut and send a check even though I told them that I was not accepting the total, and then they expected us to have the rental returned before we even had a chance to start looking or purchase a new vehicle due to the holiday, or before I even had the check in my hand..."
facebook.com/progressive/posts/10152617586579139

Progressive towed our car to auction yard without our permission

"Once again, progressive is REFUSING to return calls or answer their phones. Their stole out car, had it towed to a auction yard without our permission, and trashed the interior. This car was brand new to us, and in excellent shape. Progressive is without a doubt the worst insurance company out there. BAD FAITH insurance. I highly recommend EVERYONE look into and don't let progressive get away with it..."
facebook.com/progressive/posts/10152621189444139